customer-experience 
Uber Engineering
MAY 2, 2024
Innovatively scaling its chat channel, Uber’s Customer Obsession Team enhanced global support by transitioning 36% of contact volume to chat, leveraging a new architecture that slashed error rates from 46% to 0.45%, showcasing a significant leap in efficiency and customer satisfaction.
Confluent
DECEMBER 19, 2023
Legacy data systems often power travel experiences, such as on cruise lines, but modern customers want real-time experiences online. Here's how to think about data integration with data streaming for travelers.
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Teradata
MARCH 4, 2021
Big Tech giants dominate by using data to improve product & experience. The auto industry can emulate this by analyzing data to improve customer experience & guide individual choices.
Teradata
APRIL 28, 2021
Customers expect organizations to know them, provide relevant & personalized experiences, and be good stewards of their data. Yet many businesses still struggle with this.
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Why do some embedded analytics projects succeed while others fail? We surveyed 500+ application teams embedding analytics to find out which analytics features actually move the needle. Read the 6th annual State of Embedded Analytics Report to discover new best practices. Brought to you by Logi Analytics.
Snowflake
FEBRUARY 14, 2023
In today’s omnichannel retail sales landscape, customers expect products to be available when and where they need them—both in brick-and-mortar stores as well as online. This can lead to failures in timely fulfillment and delivery, and lead to a subpar customer experience.
Data Engineering Podcast
DECEMBER 11, 2021
Summary The core to providing your users with excellent service is to understand them and provide a personalized experience. In order to make it easier for developers to build customer profiles in a way that respects their privacy Serge Huber helped to create the Apache Unomi framework as an open source customer data platform.
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Just by embedding analytics, application owners can charge 24% more for their product. How much value could you add? This framework explains how application enhancements can extend your product offerings. Brought to you by Logi Analytics.
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Think your customers will pay more for data visualizations in your application? Five years ago they may have. But today, dashboards and visualizations have become table stakes. Discover which features will differentiate your application and maximize the ROI of your embedded analytics. Brought to you by Logi Analytics.
Speaker: Jon Harmer, Product Manager for Google Cloud
Move from feature factory to customer outcomes and drive impact in your business! You will deepen your understanding of your customers and their needs as well as identifying and de-risking the different kinds of hypotheses built into your roadmap.
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Many application teams leave embedded analytics to languish until something—an unhappy customer, plummeting revenue, a spike in customer churn—demands change. But by then, it may be too late. In this White Paper, Logi Analytics has identified 5 tell-tale signs your project is moving from “nice to have” to “needed yesterday.".
Speaker: Anne Steiner and David Laribee
As a concept, Developer Experience (DX) has gained significant attention in the tech industry. As product managers, we need to understand how a good DX can contribute not only to the well-being of our development teams but also to the broader objectives of product success and customer satisfaction.
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