Escalation Matrix: Types, Process and How Does It Work?
Knowledge Hut
JANUARY 18, 2024
If I, as a remote representative, can't solve a problem, it's imperative that I escalate the issue vertically to the right department and team members for resolution. What is the Escalation Matrix? Escalation matrix is a tool used by companies to manage the escalation process. How an Escalation Matrix Works?
Let's personalize your content