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ITIL Service Design: Principles, Process and Its Importance

Knowledge Hut

Managing competing priorities, costs, risks, and responsibilities necessitates a clear process and cross-functional collaboration. Exploring the principles, processes, and importance of ITIL service design. Process and performance enhancements Improved service consistency and quality What is Service Design?

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Escalation Matrix: Types, Process and How Does It Work?

Knowledge Hut

Designing an escalation matrix format and taking a proactive approach to resolving issues reduces time and ensures that all participants understand the specifics of the resolution process. Escalation matrix is a tool used by companies to manage the escalation process. What is the Escalation Matrix? How an Escalation Matrix Works?

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What is Remote Access Trojan (RAT)? Types, Variants, Uses

Knowledge Hut

In cybersecurity, Remote Access Trojans (RATs) have become a major concern for individuals and businesses alike. What is Remote Access Trojan (RAT)? A Remote Access Trojan (RAT) is a stealthy malware that grants unauthorized access and control of a victim's device. So, what exactly is the RAT?

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FedRAMP In Process Designation, A Milestone in Cybersecurity Commitment

Cloudera

I am pleased to announce that Cloudera has achieved FedRAMP “In Process”, a significant milestone that underscores our commitment to providing the public sector with secure and reliable data management solutions across on-prem, hybrid and multi-cloud environments.

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Monetizing Analytics Features: Why Data Visualizations Will Never Be Enough

Think your customers will pay more for data visualizations in your application? Five years ago they may have. But today, dashboards and visualizations have become table stakes. Discover which features will differentiate your application and maximize the ROI of your embedded analytics. Brought to you by Logi Analytics.

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Change Control Process: Benefits, Examples, and Templates

Knowledge Hut

The change control process is a crucial aspect of project management intended to manage and regulate changes made to the project plan, schedule, and budget. These change control process steps are planning, analyzing, approval, testing, implementing, and closing. The change request kickstarts the process of change control.

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Mainframe and IBM i Observability: Why It Matters to IT

Precisely

In decades past, IT systems were relatively self-contained. Inputs, outputs, and integration points were clearly defined and comparatively few. Today’s systems, however, are highly interconnected and constantly in flux. Data flows from edge devices to core applications and back again.

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How to Package and Price Embedded Analytics

Just by embedding analytics, application owners can charge 24% more for their product. How much value could you add? This framework explains how application enhancements can extend your product offerings. Brought to you by Logi Analytics.