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Building Scalable, Real-Time Chat to Improve Customer Experience

Uber Engineering

Innovatively scaling its chat channel, Uber’s Customer Obsession Team enhanced global support by transitioning 36% of contact volume to chat, leveraging a new architecture that slashed error rates from 46% to 0.45%, showcasing a significant leap in efficiency and customer satisfaction.

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Baize: An Open-Source Chat Model (But Different?)

KDnuggets

Meet Baize, an open-source chat model that leverages the conversational capabilities of ChatGPT. So what's new in the LLM space? Learn how Baize works, its advantages, limitations, and more.

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How to Build an Interactive Real-Time Chat Application with Websockets?

Workfall

This makes it a powerful tool for building interactive and dynamic web applications that require instant data exchange between clients and servers, such as chat applications, online gaming, collaborative tools, and more. in order to develop a chat web application using the Socket.io Why Socket.io?

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#ClouderaLife Women’s History Month Fireside Chat, Highlights

Cloudera

During Women’s History Month, Cloudera hosted a fantastic fireside chat featuring Irma Laxamana, Chief Legal Officer for Cloudera, and Cloudera’s CHRO, Amy Nelson. Below are the highlights of the chat. The post #ClouderaLife Women’s History Month Fireside Chat, Highlights appeared first on Cloudera Blog.

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Your Ultimate Guide to Chat GPT and Other Abbreviations

KDnuggets

Everyone seems to have gone crazy about ChatGPT, which has become a cultural phenomenon. If you’re not on the ChatGPT train yet, this article might help you better understand the context and excitement around this innovation.

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Building Microservice for Multi-Chat Backends Using Llama and ChatGPT

KDnuggets

As LLMs continue to evolve, integrating multiple models or switching between them has become increasingly challenging. This article suggests a Microservice approach to separate model integration from business applications and simplify the process.

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The Road to uChat: Building Uber’s Internal Chat Solution

Uber Engineering

Two years ago, Uber’s previous chat application began showing signs that it would not be able to adapt to our growth. With user … The post The Road to uChat: Building Uber’s Internal Chat Solution appeared first on Uber Engineering Blog.