3 Steps to Creating a Support-to-Product Feedback Loop in Your Organization
Snowflake
MAY 30, 2023
In my last article , I outlined how we in Snowflake Support use contextual data about where our customers get stuck to improve the overall product experience. Customers don’t wake up in the morning and decide they’d love to spend time with a Support team. In 2022, CXA program efforts extinguished Hot-Spots for our customers.
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