Klarna’s AI chatbot: how revolutionary is it, really?
The Pragmatic Engineer
AUGUST 8, 2024
The below article was originally published in The Pragmatic Engineer , on 29 February 2024. I am re-publishing it 6 months later as a free-to-read article. This is because the below case is a good example on hype versus reality with GenAI. To get timely analysis like this in your inbox, subscribe to The Pragmatic Engineer. Klarna launched its AI chatbot, built in collaboration with OpenAI, which the company wants to use to eliminate 2/3rds of customer support positions.
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